At Campus Dental, the health and safety of our staff and clients is our number one priority. We ensure our facility is operated in full accordance with current public health measures, and we have put a number of additional precautions in place to protect our patients.
As medical professionals, we have extensive experience when it comes to maintaining sterile, hygienic conditions. Infection control has always been of paramount importance in the dental profession, so we’re uniquely well-prepared to mitigate the risks presented by COVID-19.
Some of the changes you can expect to see at your next appointment include:
- Reduced hours of operation. While both our North and Lakeshore offices are open and accepting new patients, our hours are reduced on Tuesdays and Fridays. This gives us the extra time we need for additional protective measures, such as deep cleaning.
- When you arrive for your appointment, we ask that you text us (or knock on the front door) and wait in your vehicle. This allows us to practice social distancing by making sure patients aren’t entering and leaving at the same time. For your safety, our waiting room is temporarily closed. We’ll let you know when it’s time to enter and leave our office.
- Know that we disinfect all of the hard surfaces in our office and treatment area between patients. This includes door handles, pens, counter tops, seating, and the washroom, in addition to all of our dental equipment.
- Please wear a mask when you enter our office and use the hand sanitizer provided.
- Once you’re in our office, we will take your temperature and ask you to complete a brief COVID-19 questionnaire. If you have COVID-19 symptoms or you’ve recently been in contact with someone who has COVID-19, we will help you rebook your appointment.
- After these steps are complete, you will be escorted into the treatment room. We have installed additional temporary doors as a barrier to prevent the spread of airborne droplets. Once you’re seated, you can remove your mask.
- Your dental exam or treatment will proceed as normal after you’re seated. The only difference you may notice is that your dentist and hygienist no longer remove their protective garments (i.e., face shield, cap, mask, and gown) at any point during your appointment.
- Once your appointment is finished, we’ll ask you to put your mask back on and wash your hands or use hand sanitizer. Doing so will help protect the next patient who arrives after you leave.
- We prefer touchless payment methods, like debit or credit cards. However, we will still accept cash payments.
- As we are no longer giving out appointment cards, you’ll need to make a note of your next appointment date and time immediately after you schedule follow-up care.
We know that adapting to changing public health protocols can be confusing. If you have any questions about our COVID-19 safety protocols, or you would like us to walk you through our new appointment process, just let us know – we’ll be happy to answer any questions that you have.
We thank you for your patience and consideration during these challenging times. As always, we look forward to seeing you and helping you smile with confidence.